COVID-19 Delivery Update


Updated: 2nd November 2020

During the current COVID-19 Pandemic, we at FlowerBe are working as hard as we can to deliver flowers and gifts to your loved ones.

Due to local and national lockdowns and health and safety guidelines that have been implemented, our operations have changed to ensure staff safety and a pleasant experience for our customers.

Please see below our current operational and delivery information. If you have any questions, please get in touch with us via support@flowerbe.co.uk and a member of our team will get back to you within 48hrs.

ROYAL MAIL DELIVERY

We dispatch your order the day before your chosen delivery date (to ensure freshness on arrival) via Royal Mail 24. 
Your order should arrive within 24hrs, however due to delays via Royal Mail or events that are out of our control, we're unable to guarantee delivery on your chosen date. 
Please note, all products (apart from our Deluxe Homecraft Bouquets, Luxury Christmas Wreath, Festive House Flowers) are affected by these delays.
We do apologise for any inconvenience this has caused, we are dispatching our orders as quickly as possible to ensure they arrive in appropriate time to your loved ones. 
If you have any concerns or questions regarding your order and delivery, please contact us at support@flowerbe.co.uk and one of our team members will get back to you within 48hrs.
You can find out more information regarding Royal Mail delivery here.

FedEx

We currently dispatch our Deluxe Homecraft Bouquets, Festive House Flowers and DIY Luxury Christmas Wreaths via FedEx. We dispatch using FedEx Next Day Delivery.
You can find out more information regarding FedEx delivery here.

SUBSCRIPTIONS

We are now dispatching our subscriptions on Thursdays and Fridays to ensure variety in your fortnightly or monthly boxes. We can not guarantee your subscription will arrive on the exact same date each month but you will receive monthly boxes.
If you would like more information on your subscription and upcoming delivery dates. Get in touch with us at support@flowerbe.co.uk.

FAQ

'I have chosen a delivery date, will my order arrive on my chosen date?'

We dispatch our orders with the intention to arrive on your selected delivery date using Royal Mail 24 to ensure freshness of your flowers. Your order should arrive within 24hrs, however due to delays via Royal Mail or events that are out of our control due to covid, we're unable to guarantee delivery on that date.

If your order does not arrive within 48hrs after dispatch, please get in touch via e-mail and we can investigate your order and resolve any issues. 


'Can I change my delivery address?'

Of course! Please let us know the new delivery details and we can amend your order.

Please ensure you have alerted us of new address change within 48hrs of your chosen delivery date. We can not guarantee your delivery details can be amended if told too close to your dispatch date.

 

'Can I change my delivery date?'

Of course! Please let us know the new delivery details and we can amend your order. 

Please ensure you have been in touch within 48hrs of your chosen delivery date. We can not guarantee your delivery dates can be amended if told too close to your dispatch date. 

 

'My order has arrived at the wrong address'

Oh no! That should not have happened. Please get in touch with a member of our team at support@flowerbe.co.uk and we can investigate and resolve this with you.

  

'My order has not arrived on time.'

We're so sorry to hear that your order has not arrived on time. Your order should arrive within 24hrs, however due to delays via Royal Mail or events that are out of our control due to covid, we're unable to guarantee delivery on that date.

If your order does not arrive within 48hrs after dispatch, please get in touch via e-mail and we can investigate your order and resolve any issues. 


'My order has arrived but the flowers are dead/damaged.'

. So sorry to hear that you’re unhappy with the quality of your flowers – we never like to let our customers down! Please send us a photo of the flowers and we can help you. 

We pride ourselves on delivering fresh flowers. If for some reason you believe they are not fresh or damaged when you receive them, please contact at support@flowerbe.co.uk a member of our team can help you further.