COVID-19 FREQUENTLY ASKED QUESTIONS;
Are you still operating during lock-down?
Yes, we are still open and dispatching flowers! However, we’re operating on skeletal staff and due to delays with Royal Mail, your orders may take a little longer to get to you. We’re currently dispatching Monday-Friday.
FlowerBe committed to supporting the prevention of the spread of the virus and as a result we have taken necessary measures to ensure health and safety for our customers and staff.
My order has been dispatched but has not arrived?
Due to delays with Royal Mail, your orders may take a little longer to get to you. If your order still has not reached you within 3 days of your delivery date, please e-mail firstname.lastname@example.org and we can investigate this for you.
I have sent an enquiry but no one has got back to me yet?
We’re currently operating on skeletal staff so it is taking a little longer to get back to customers. We will get back to you as soon as we can!
I accidentally put the wrong delivery address on my order, can I change this?
Yes you can, however ensure that you let us know the correct delivery address at least 48hrs before your chosen delivery date. If we’re notified less than 48hrs before the delivery date, we can not guarantee we’re able to amend the delivery address on your order.
We do not accept any address changes on day of dispatch (1 day before your selected delivery date).
My flowers have arrived damaged or not as fresh as they should be, what do I do?
Apologies that you’re unhappy with the quality of your flowers – we never like to let our customers down! Please be prepared to send us a photo of the flowers within 48 hours of receipt to become eligible for refund or free next delivery. We pride ourselves on delivering fresh flowers. If for some reason you believe they are not fresh or damaged when you receive them, please contact at email@example.com.
My subscription box hasn’t arrived on my usual delivery date?
We’re sorry to hear that your subscription box has not arrived on time! We’re doing our best to get as many orders out as possible, however due to delays with Royal Mail and operating on skeletal staff, your orders may take a little longer to get to you.
Will my order arrive on the day I select?
We dispatch our orders with the intention to arrive on your selected delivery date using Royal Mail 24. Your order should arrive within 24hrs, however due to delays via Royal Mail or events that are out of our control, we're unable to guarantee delivery on that date. If your order does not arrive within 48hrs after dispatch, please get in touch.
Please read our Frequently Asked Questions below, and visit our Help Centre for more information.
Can I choose the flowers in my box?
We offer the option to choose between designs 'Colourful' or ‘Natural'. Our flower selections are designed by our expert florists every week so at the moment we're unable to allow customers to choose the individual flowers in their box. If you have an allergy to specific flowers, please E'Mail us at firstname.lastname@example.org and we can ensure the flowers aren't included in your box.
I have not received a confirmation e-mail of my order…
Please check your spam/junk folder on your e-mail, if you’re unable to find a confirmation of your order – please e-mail email@example.com we will send along your order information.
Can I get a VAT receipt for my order?
Yes! Please e-mail us at firstname.lastname@example.org and we can issue this. I’d like to cancel my subscription. We’re sorry to hear that you’d like to cancel your subscription. Please contact email@example.com and we can process your cancellation within 48hrs.
I’d like to set-up a Subscription; however, I’ve noticed at check-out it says ‘Auto-Renew’...
I do not want my subscription to auto-renew... The disclaimer is there to let our monthly subscribers (who pay a rolling monthly fee of £11.95) that it auto-renews every month. Subscribers that have paid for upfront subscriptions (3, 6 or 12 months) do not get charged again once their subscription ends and is charged once.
I have tried setting up my subscription using my gift card number; however I have been asked for payment details...
I do not want to provide my payment details… Unfortunately, as we host on Shopify - they do require customers to enter payment details even if they’re just redeeming a subscription. If you’d like us to set up your subscription manually, please e-mail firstname.lastname@example.org.
Do you provide corporate gifting?
Yes we do! We are delighted to offer free samples and customise our service to suit your organisation, brand, message and achieve what you are looking for. E'Mail us on email@example.com and we will connect you with our dedicated account manager to gather all the details required to create and send a perfect, custom-branded, free sample and look to run a trial with you. This will delight your clients, customers, members, employees or whichever stakeholder you are looking to please over and above their expectations!