Privacy Policy

Privacy and Cookie Policy

At FlowerBe, we are committed to maintaining the trust and confidence of our customers, business partners, visitors to our web site and subscribers to our newsletter. Here you will find all the information on what data is collected, how we treat the data we collect from business communications, visitors to our website and or when someone subscribes to our newsletter.

This statement is designed to inform you of how we apply data protection principles to processing your data.

FlowerBe is looking to ensure al its data and your personal data is minimal and exact to enable us to fulfil our service commitment to you. This means we don’t ask or collect any information on you which is not necessary to complete your purchase order.

Currently the data we collect from you when you sign up to a subscription or single purchase of our products is as follows;

Full Name,

Address,

Contact Number,

Email Address,

Any additional Delivery information you may provide,

Bank Details,

Recipient Name & address details if purchase is for a gift,

Any delivery information you provide such as gift message,

Company Name if applicable

 

The personal data we collect will be used for the following purposes;

As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied.

We use a third party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. All email newsletters contain instructions to unsubscribe from the mailing list. You can also contact us at support@flowerbe.co.ukto remove your email address from our mailing list at any time. We will never sell or share your personal information to any persons or organisations except when required by law for the investigation of illegal or criminal actives, the exercise of legal rights or in defence against any legal claims, or otherwise.

 

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Our legal basis for processing for the personal data;

Contract – we enter a contract to provide you services and require your data in order to fulfil our obligations and provide the goods you have purchased from FlowerBe.

Legitimate interests – as a valued customer we want to keep you informed of all offers and our products for you each month

Consent – we provide opt out consent with every customer email we send you.

The special categories of personal data concerned are;

None collected.

 

Third Party Links

Links to Other Web Sites

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

How we protect your information

We are committed to ensuring that your identifiable and non-identifiable personal information is secure. However, we cannot assure your identifiable and non-identifiable personal information will never be disclosed in a nature that conflicts with this Privacy Policy. Additionally, we are not responsible for any breach of security or actions undertaken by any third parties that receive the information.

Cookies and how we use them

A cookie is a small file sent to your browser from a Web server to be stored on your computer. A cookie cannot give access to your computer or any information stored on your computer. We use cookies to allow the Site to respond to you as an individual by gathering and remembering information about your preferences when using the Site so when you next visit the Site your preferences for using the Site are already set.

Cookies may also be used to personalise the content you view on the Site. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. To view more information regarding cookie settings please visit:

For Microsoft Internet Explorer: http://www.microsoft.com/info/cookies.mspx

For Google Chrome: http://www.google.com/support/chrome/bin/answer.py?answer=95647

For Mozilla Firefox: http://support.mozilla.com/en-US/kb/Enabling%20and%20disabling%20cookies

For Apple Safari 5:http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html

Online Advertising we use

We use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. We use Google AdWords Remarketing to advertise our company across the Internet. AdWords remarketing will display relevant ads tailored to you based on what parts of this website you have viewed by placing a cookie on your machine. THIS COOKIE DOES NOT IN ANYWAY IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER. The cookie is used to say “This person visited this page, so show them ads relating to that page”. Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

If you do not wish to participate in our Google AdWords Remarketing, you can opt out by visiting Google’s Ads Preferences Manager. You can also opt out of any third-party vendor’s use of cookies by visiting www.networkadvertising.org/choices/

 

Controlling your Personal Information

Your data will be required and stored for the following duration;

As a subscriber whether on our Monthly, fortnightly or On Demand subscriptions, your data will be required for the legal basis for us to be able to provide you with the flower delivery service you have purchased or signed up to. If you wish to end this transaction and stop your subscription then we will process your final orders and then cancel your subscription and delete all your data from our systems and also from our Third Party providers. We will give you a final chance to opt into still receiving marketing and promotion and updates from FlowerBe prior to removing all your data.

Ownership of data

We retain all rights of ownership on our software, code, databases, designs and any other internally developed application to provide the Site and the Service.

Controlling your personal information

We make every effort to give you access to your personal information, to allow you to correct any inaccuracies, or to remove your personal information at your request provided it is not required for genuine business purposes or by law to be retained.

We require you identify yourself and the information you request to access, remove, modify or correct before commencing such requests. We may refuse requests that are of unreasonable technical effort or would be highly unfeasible, endanger the privacy of others, or require access that is not normally necessary. When we provide access to your personal information for the purposes of modification, correction or removal, we do so free of charge except where doing so requires a unreasonable effort.

To request access, correction or removal of your personal information, please email support@flowerbe.co.uk. We will remove all of your information and data from the Site within 7 business days upon receipt of your request.

Disclosure

FlowerBe will not pass on your personal data to third parties without first obtaining your consent. The following third parties will receive your personal data for the following purpose (s) as part of the processing activities:

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Updates and changes to the privacy policy

We keep our privacy notice under regular review. This privacy notice was last updated on 17th May 2018.